Error Proofing or Poka-Yoke

Error Proofing, Mistake Proofing, or in Japanese Poka-Yoke.  Shigeo Shingo developed Poka-Yoke while working for Toyota. Poka-Yoke is first and foremost the prevention of an error before it could have occurred. That is, you cannot do it wrong. It can only be done one way. A three-prong plug can only be inserted one way. Baring [...]

Mind Mapping: A Perfect Application for your Lean Six Sigma Project

In this YouTube video, Doug Neill gives a useful introduction to the construction of mind maps. A mind map is a graphical way to visualize and organize information. As such it is great for summarizing your Lean Six Sigma project, its core theme, and its elements. Your central topic or theme is the cornerstone of [...]

Understanding Your Customers Through the Kano Model

In this video from Innovation Tutorials, learn how to know your customers better and design products and services for them through the Kano Model. Noriaki Kano, currently Professor Emeritus at Tokyo University and Board Director at Komatsu, Ltd. developed his model in 1984.  He recognized that customers have conscious requirements and unconscious wants when buying [...]

The RACI Chart Simply Explained

RACI stands for Responsible, Accountable, Consulted, and Informed. The RACI Chart’s purpose is to make sure every task gets performed by the person responsible, and there is an accountable decision maker for that task who will be called out if the task does not get done. Then there are those who must be consulted and [...]

The SIPOC Diagram: Simply Explained

A SIPOC diagram is the first step on the way to a process map.  As you know, SIPOC stands for: Supplier, Inputs, Process, Outputs, Customers.  Much has been written about making a SIPOC, and there are many YouTube video examples. However, some of them do not use realistic examples. And in some cases, they give [...]

The Value of Six Sigma in Bank Loan Processing

Six Sigma methodology has transformed many industries, helping them achieve new heights. The methodology can help a business continuously strive for excellence in all its endeavors and processes. It does so by providing the tools to identify bottlenecks and the ways to remove those for maximal efficiency. The methodology improves quality and minimizes the variability [...]

Welcome to ISSSP: International Society of Six Sigma Professionals

It’s a new beginning for the International Society of Six Sigma Professionals (ISSSP), and you will play a bigger part than ever before. We are reestablishing ISSSP as a non-profit organization. Our focus is to improve the Lean Six Sigma, Process Improvement and Change Management professions. As a non-profit, we want to ensure that Lean [...]