six sigma

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Error Proofing or Poka-Yoke

Error Proofing, Mistake Proofing, or in Japanese Poka-Yoke.  Shigeo Shingo developed Poka-Yoke while working for Toyota. Poka-Yoke is first and foremost the prevention of an error before it could have occurred. That is, you cannot do it wrong. It can only be done one way. A three-prong plug can only be inserted one way. Baring [...]

Understanding Your Customers Through the Kano Model

In this video from Innovation Tutorials, learn how to know your customers better and design products and services for them through the Kano Model. Noriaki Kano, currently Professor Emeritus at Tokyo University and Board Director at Komatsu, Ltd. developed his model in 1984.  He recognized that customers have conscious requirements and unconscious wants when buying [...]

The Value of Six Sigma in Bank Loan Processing

Six Sigma methodology has transformed many industries, helping them achieve new heights. The methodology can help a business continuously strive for excellence in all its endeavors and processes. It does so by providing the tools to identify bottlenecks and the ways to remove those for maximal efficiency. The methodology improves quality and minimizes the variability [...]

Six Sigma, Lean, and Agile: Understanding the Connection and Benefitting from It

At the outset, it might seem that the Six Sigma, Lean, and Agile methodologies are all quite different from each other. True, they are all powerful techniques to increase process efficiency in industries. However, they are actually connected in ways you might not have realized. While the core idea of the Lean philosophy is to [...]

2018-11-18T12:04:54+00:00 By |Tags: , , |0 Comments