six sigma

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Using Excel Solver for Optimization

Do you have a problem with an objective to maximize, minimize, or perhaps you want to hit a target value? Is achieving your objective based on the provision of several resources for which there are constraints? Then you have an optimization problem on your hands, which requires mathematical programming.  But don’t worry. You most likely [...]

2019-04-20T19:04:08+00:00 By |Tags: , |0 Comments

Lean and Six Sigma Principles Applied in a Water Utility

In 2009, the City of Irving, Texas published a video on how they used Six Sigma principles to make their water utility department more efficient. While this video was made years ago, it is worth watching because you hear from the actual workers and their thoughts about Six Sigma and its benefits for their work. [...]

Error Proofing or Poka-Yoke

Error Proofing, Mistake Proofing, or in Japanese Poka-Yoke.  Shigeo Shingo developed Poka-Yoke while working for Toyota. Poka-Yoke is first and foremost the prevention of an error before it could have occurred. That is, you cannot do it wrong. It can only be done one way. A three-prong plug can only be inserted one way. Baring [...]

Understanding Your Customers Through the Kano Model

In this video from Innovation Tutorials, learn how to know your customers better and design products and services for them through the Kano Model. Noriaki Kano, currently Professor Emeritus at Tokyo University and Board Director at Komatsu, Ltd. developed his model in 1984.  He recognized that customers have conscious requirements and unconscious wants when buying [...]

The Value of Six Sigma in Bank Loan Processing

Six Sigma methodology has transformed many industries, helping them achieve new heights. The methodology can help a business continuously strive for excellence in all its endeavors and processes. It does so by providing the tools to identify bottlenecks and the ways to remove those for maximal efficiency. The methodology improves quality and minimizes the variability [...]

Six Sigma, Lean, and Agile: Understanding the Connection and Benefitting from It

At the outset, it might seem that the Six Sigma, Lean, and Agile methodologies are all quite different from each other. True, they are all powerful techniques to increase process efficiency in industries. However, they are actually connected in ways you might not have realized. While the core idea of the Lean philosophy is to [...]