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Conflict Management and Resolution

Conflict is universal, and you can expect to encounter it during Lean and Six Sigma project work. While the video from Humber Health Sciences of Canada focuses on teachers and students in a hospital setting, their recommendations for managing and resolving conflicts are generic and apply to dealing with conflict in project teams. Conflict should [...]

The Power of a Statistical Test – Revisited with Calculations

In an earlier blog, we discussed the power of a statistical test. We repeat that blog with the addition, following the video link, of referral to a suite of calculators that you can use to calculate the power in many applications you may face. First, the original blog. What is the power of a statistical [...]

8D Problem Solving

There are many problem-solving methodologies. One that has been used around the world for many years, particularly in automotive-related industries, is 8D Problem-Solving, used by Ford and required internally and of its suppliers. Ford developed 8D, also known as Team-Oriented Problem-Solving (TOPS) in 1987, which has 8 Steps: D1 – D8.  D1: Form a team [...]

Using Six Sigma in an HR Environment

Six Sigma is a methodology that is used to improve processes, whether they are from manufacturing or services. Human Resources is a major business department that provides services to an organization. Marcia Rhodes from WorldatWork TV interviews Michaela Leo, Compensation Leader with a major pharmaceutical firm to learn how Six Sigma can be used to [...]

Thought Maps for Six Sigma Projects

How do you capture what occurred on a project in an easy-to-understand manner, communicate it, and document project questions such as what methods were used, what solutions were explored, and lessons learned? The answer is the Thought Map originally proposed and developed by Cheryl Hild, Doug Sanders, and Bill Ross in 2000. From project start [...]

Lean Thinking at Miami Children’s Hospital

Healthcare costs continue to soar. But one hospital system has combated the trend. Take a look at the journey Miami Children’s Hospital took to integrate Lean into their culture and the benefits that accrued. Narendra Kini, MD, former CEO at Miami Children’s Hospital, part of the Nicklaus Children’s Health System in Miami, Florida explains how [...]

Edward de Bono – Six Thinking Hats

Got a hard problem to solve? How do you get everyone’s point of view while covering all aspects of the problem? The Six Thinking Hats may help you. Six Thinking Hats is a system designed by Edward de Bono, the world’s leading authority on thinking.  Edward de Bono’s Six Thinking Hats divides thinking into six [...]

Stakeholder Engagement – Increasing the Success of your Project

If you are not actively identifying your stakeholders and engaging them as you conduct your project, you may be increasing the likelihood of failure.  Projects would certainly be easier if it weren’t for people, those who have an interest in your project – the stakeholders. Dr. Mike Clayton, CEO and founder of OnlinePMCourses and a [...]

The Six Sigma Dabbawalas of Mumbai

In this video from Samatvam Academy, we see how the lunchtime food delivery service in Mumbai, India is handled by the renowned dabbawalas. Mumbai middle class workers travel an average of three hours and spend eight hours or more at work. An on-time lunch at their workplace is important for 200,000 of them every working [...]

2019-12-14T09:44:39+00:00 By |Tags: , , |0 Comments

December 2019 Webinar: Change Management and Leadership

ISSSP, the non-profit International Society of Six Sigma Professionals, providing a forum and resources for Lean, Six Sigma, and Operational Excellence practitioners, is proud to announce its December webinar. We are honored to have Stephane Deblock, Director Business Process Management and Lee-Anne Ostbey, Manager, both from Kaiser Permanente as our speakers on Wednesday, December 11, [...]