Brainstorming is a popular way for generating ideas. Organizations and groups use the technique to produce creative alternatives. When conducted properly, participants particularly enjoy the activity and actively contribute. The process moves rapidly and is ideal for gathering a large number of ideas in a short time. In recent years, however, many experts have criticized [...]
It is important for businesses to place a lot of importance on understanding the needs of their customers. It is in this regard that the Voice of the Customer (VoC) and customer data are crucial. Top-notch companies like Zappos, Southwest Airlines, USAA, and Nordstrom relentlessly focus on the needs of the customer. The VoC and [...]
It’s a new beginning for the International Society of Six Sigma Professionals (ISSSP), and you will play a bigger part than ever before. We are reestablishing ISSSP as a non-profit organization. Our focus is to improve the Lean Six Sigma, Process Improvement and Change Management professions. As a non-profit, we want to ensure that Lean [...]
