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TRIZ (The Theory of Inventive Problem-Solving)

TRIZ is a systematic approach to solving problems. It was invented by Soviet inventor Genrich Altshuller and his colleagues, starting in 1946. Altschuller reviewed 40,000 patents to determine the principles that were used for the inventions. As a result, he developed 40 principles of invention, coupled with a Contradictions Matrix. These are just a few [...]

Gain Access to ISSSP Lean Six Sigma Resources 24/7 as a Member

Did you know that ISSSP members have unlimited access to many Six Sigma resources, including over 1000 past presentations, webinars, white papers, and case studies? Learn more about membership here. Here are links to four key past presentations that are still relevant today from the areas of Human Resources, Lean in Pharmacies, Design for Six [...]

Register for ISSSP Webinars

ISSSP, the non-profit International Society of Six Sigma Professionals that provides a forum and resources for Lean, Six Sigma, and Operational Excellence practitioners, is proud to announce a series of webinars beginning in March. We are honored to have Steven H. Jones, Director of Concentrix and Delivery Excellence leader, kick off our series with a [...]

The Principles of Jidoka or Autonomation

In this YouTube video, Tom Huckabee, Development Specialist for Processes and Information Systems, explains Jidoka or autonomation and its basic principles. He defines Jidoka as a “device to auto-stop a process to prevent a defect or a problem.”  The key is the automatic part. Huckabee breaks the principle of Jidoka into a few simple steps: [...]

Lean and Six Sigma Principles Applied in a Water Utility

In 2009, the City of Irving, Texas published a video on how they used Six Sigma principles to make their water utility department more efficient. While this video was made years ago, it is worth watching because you hear from the actual workers and their thoughts about Six Sigma and its benefits for their work. [...]

Theory of Constraints (TOC) and Overall Equipment Effectiveness (OEE)

Bill Waddell, Lean manufacturing expert with over 30 years of experience and co-author of “Simple Excellence: Organizing and Aligning the Management Team in a Lean Transformation,” discusses the benefits of pairing Theory of Constraints (TOC) with Overall Equipment Effectiveness (OEE). TOC focuses on determining the bottleneck on the overall performance of the process. It is [...]

Error Proofing or Poka-Yoke

Error Proofing, Mistake Proofing, or in Japanese Poka-Yoke.  Shigeo Shingo developed Poka-Yoke while working for Toyota. Poka-Yoke is first and foremost the prevention of an error before it could have occurred. That is, you cannot do it wrong. It can only be done one way. A three-prong plug can only be inserted one way. Baring [...]

Mind Mapping: A Perfect Application for your Lean Six Sigma Project

In this YouTube video, Doug Neill gives a useful introduction to the construction of mind maps. A mind map is a graphical way to visualize and organize information. As such it is great for summarizing your Lean Six Sigma project, its core theme, and its elements. Your central topic or theme is the cornerstone of [...]

Understanding Your Customers Through the Kano Model

In this video from Innovation Tutorials, learn how to know your customers better and design products and services for them through the Kano Model. Noriaki Kano, currently Professor Emeritus at Tokyo University and Board Director at Komatsu, Ltd. developed his model in 1984.  He recognized that customers have conscious requirements and unconscious wants when buying [...]

Time and Motion Study Pioneers: Frank and Lillian Gilbreth

One of the eight wastes in Lean is Motion: Unnecessary movements by people.   Two of the pioneers in studying motion and how to make it more efficient were the husband and wife team Frank and Lillian Gilbreth. Through Dave Biesinger's short YouTube video, get an overview of their work on improving efficiency by filming [...]