Webinar: Delivering Customer Value

Presented by: David Larsen

Date: January 8, 2025 at 3:00pm Eastern (2:00pm Central)

In this webinar, we'll explore the importance of understanding the voice of the customer and how to effectively identify who your customers are within your business processes. The speaker will share a personal story of a favorite mistake, the valuable lessons learned, and the critical role that a customer-centered approach plays in developing successful solutions. In today’s fast-paced business environment, leaders and teams must continuously evaluate and improve. By prioritizing the customer’s perspective from the start, organizations can drive greater success and impact.

About the Presenter

David Larsen is a certified Planning and Scheduling Professional, certified Project Management Professional (PMP ®), and Lean Six Sigma Master Black Belt with more than 20 years’ experience with projects, process improvement, data analytics, quality tools and facilitation spread across industries including government, manufacturing, healthcare, human resources, and finance. He’s mentored and coached more than 250 Lean Six Sigma belt projects and candidates; and coached numerous organizational leaders.

David is a past speaker, active Conference Committee member, and served as the Conference Chairman for the 2024 Lean Six Sigma World Conference, held in Orlando, FL. David enjoys sharing knowledge through various channels as a content creator, public speaker, writer, podcast guest and subject matter expert.

David was nominated for the 2024 Six Sigma Forum Award issued by the American Society for Quality. A principle that he believes to be fundamental is learning to take every challenge as either a gateway to success or an opportunity to learn.