The U.S. commercial gaming industry revenue in January 2022 reached $4.5 billion*.  While details of exact implementations of Lean and Six Sigma may be proprietary, there is ample evidence that the use of Lean and Six Sigma in the gambling and casino business is alive and well. We’ll look at the use of Lean at Harrah’s and other organizations and provide examples of Lean Six Sigma jobs for casino operations. We’ll finish with a video on the casino business.

*Source: American Gaming Association


Early Use of Lean at Harrah’s


An article titled “Harrah's gamble on lean techniques pays off for casinos” from Knox News.

Brad Hirsch, then vice president of operations at Harrah's Hotel and Casino in Tunica, executed 63 Lean events with his team at two casinos in 2009. They documented more than $3 million in savings, substantial improvements in customer service metrics, and significant improvements in employee satisfaction.

You can read the article here.


Use of Lean at CashCode


NOTE: Crane Payment Solutions is the parent company of CashCode, NRI, and Money Controls branded products and is a world leader in cash handling solutions used by many industries, including casinos. It was formed in 2006 by combining the CashCode and NRI brands.

An article titled “CashCode: The Lean and Mean Bill Validator Machine” discusses Crane’s use of Lean at its CashCode facility.

The CashCode facility, north of Toronto, is the leader among the Crane segments in regard to Lean manufacturing.

You can read the article here.


Lean Implementation at Casinos


A short article from Tribal Gaming and Hospitality titled “Raving Adds Strategic Partner Lean Revisions to Business Optimization Team” discusses their commitment to implementing Lean.

Raving is a Native-owned, full service casino and hospitality firm.

Some of the challenges faced by casinos which should be mitigated by Lean are:

  • Hotel guests saying room maintenance taking too long
  • Casino players frustrated with delayed jackpot pays
  • Valuable players standing in line for food when they’d rather be playing
You can access the article here.


Some Posted Jobs That Illustrate Lean and Six Sigma’s Importance in Casinos

Caesar’s Entertainment Corp


“How much does a Lean/Six Sigma Programs Manager make at companies like CAESARS ENTERTAINMENT CORP in the United States?”

“The average salary for Lean/Six Sigma Programs Manager at companies like CAESARS ENTERTAINMENT CORP in the United States is $143,500 as of February 25, 2022, but the range typically falls between $127,900 and $162,800.”



Evolution: Casino Operations Shift Manager (Online Gaming)


In this job listing, among other characteristics, they want to experience and the ability to optimize studio operations by applying Lean and Six Sigma methodologies and a proven track record of significant quality improvements and optimizations in Live Dealer Casino industry.



IGT: Global Leader in Gaming: Lean Six Sigma Analyst/Business Process Improvement


This is a job description for a high-visibility project/program management role providing leadership to Six Sigma initiatives across multiple functional areas.



How Casinos Make Money


Learn how casinos make money in this instructive video on casino business operations from Arcane.


You can watch the video here.



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