Help and service desks are important to serve customers with technical, billing, and other issues. Lean and Six Sigma can aid both associates and customers in that service process. We’ll look at three applications and finish with a video of a day in the life of a service desk analyst. Implementing Six Sigma to [...]
As of 2021, the total market size of the global fitness club industry was over $87 billion with over 200,000 health and fitness clubs. The United States, Germany, and the United Kingdom have the highest number of fitness club memberships*. We’ll look at applications of Lean and Six Sigma in the fitness industry and finish [...]
Organizations rely on call centers to address customer concerns. It is important that they operate efficiently and effectively. Lean and Six Sigma are used in call center operations to achieve those objectives. We’ll look at three applications from Indonesia, the US, and India and finish with a funny video of the types of people that [...]
The U.S. commercial gaming industry revenue in January 2022 reached $4.5 billion*. While details of exact implementations of Lean and Six Sigma may be proprietary, there is ample evidence that the use of Lean and Six Sigma in the gambling and casino business is alive and well. We’ll look at the use of Lean at [...]
According to the Centers for Disease Control and Prevention (CDC) there were 15,600 nursing homes in the United States in 2016. Older data from 1997 has the information for 10 countries*. Lean methodologies are being used to improve elderly care. We’ll look at two applications one from Singapore and another from Michigan. Then we’ll finish [...]
It is important for businesses to place a lot of importance on understanding the needs of their customers. It is in this regard that the Voice of the Customer (VoC) and customer data are crucial. Top-notch companies like Zappos, Southwest Airlines, USAA, and Nordstrom relentlessly focus on the needs of the customer. The VoC and [...]
