voice of the customer

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Setting Performance Standards with VOC and Customer Data

It is important for businesses to place a lot of importance on understanding the needs of their customers. It is in this regard that the Voice of the Customer (VoC) and customer data are crucial. Top-notch companies like Zappos, Southwest Airlines, USAA, and Nordstrom relentlessly focus on the needs of the customer. The VoC and [...]

2018-11-18T12:08:45+00:00 By |Tags: , |0 Comments