ISSSP

Why Require Projects for Green/Black Belt Certification?

Why should a project be required for Green Belt or Black Belt certification? The short answer is because a project demonstrates that the Belt can deliver true organizational impact based on their training. While exams assess the trainee’s grasp of a body of knowledge typically through multiple choice and/or true-false questions, only a real world [...]

Continuous Improvement in the Agriculture Business

Continuous improvement in the agriculture business takes many forms. We’ll explore how Lean Six Sigma is being applied in two case studies: one from Brazil and one from Indonesia. We’ll finish with two videos of how continuous improvement is being implemented in Australia in the grain business and in India in coconut palm farming. Lean [...]

Lean Six Sigma in Laundry and Dry Cleaning

Production processes are a major part of laundry and dry cleaning. As a result, Lean and Six Sigma applications can lead to major improvements. We’ll explore the application of Lean and Six Sigma by looking at three cases:  implementation in two hospital laundry systems, and in a dry cleaning plant. Linen Loss Reduction In an [...]

Continuous Improvement in Theme and Amusement Parks

Theme and amusement parks provide entertainment for people in many countries all over the world*. How is continuous improvement being addressed in these parks? We’ll answer the question by first looking at how Lean was applied in a safari park and then at a master’s thesis focused on providing a framework for continuous improvement initiatives. [...]

Lean Six Sigma in the Candy Industry

Commercial candy is eaten all over the world. In the candy industry, Lean and Six Sigma helps make the production more efficient.  We’ll illustrate this with three candy industry case studies in lollipop production, Hershey’s products distribution, and milk chocolate production. We’ll finish with a video on how various candies are made. Lean Six Sigma [...]

Using Lean Six Sigma to Reduce Patient No Shows

Patient no shows create a problem for healthcare facilities and other patients. How are Lean and Six Sigma being applied to reduce patient no shows? We’ll look at three case studies to answer the question: one from Italy, one from Michigan, and one from China. Agile, Lean, Six Sigma, and Simulation Giovanni Improta and others [...]

Lean and Six Sigma in Vehicle Industries

Lean and Six Sigma have a base in the vehicle industry. We’ll take a look at four applications: Vehicle Fleet Maintenance, U.S. Army Vehicle Maintenance, County Government Body Shop, and an overview of use in the trucking industry. Vehicle Fleet Maintenance  In an article titled “Application of Six Sigma Model on Efficient Use of Vehicle [...]

Writing Great Customer Support Emails

Have you ever had a confusing or frustrating chat or email with a customer service support person? Or are you in the position of providing customer support? What are the elements of great customer support emails? Many of these also apply to a live chat session with a customer. We’ll get the email answers from [...]

Lean in the Wood Furniture Industry

Lean is used for continuous improvement in the wood furniture industry, reducing waste, improving flow, implementing standard work, and reducing setup time.  We’ll look at four case studies that employ this methodology using a variety of Lean tools. Finally, we’ll reference an example video of wood chair production. Using it to Implement Standard Work In [...]

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