Lean Six Sigma in the Insurance Industry

The insurance industry is an excellent example of non-manufacturing where Lean and Six Sigma are applied for process improvement and waste reduction. We’ll look at four case studies from Germany, India, Northern Ireland, and Brazil.   Lean and Six Sigma Applied to a Large Insurance Company: Germany   In a paper titled “A Lean Six [...]

Lean Six Sigma in the Hospitality Sector

Six Sigma has been used in the hospitality industry for over 20 years. Starwood Hotels implemented Six Sigma in 2001. We’ll look at its use at Starwood through three articles and finish with an Irish hotel chain and its implementation of Lean Six Sigma. Original Press Release from Starwood On February 5, 2001, Starwood gave [...]

Writing Great Customer Support Emails

Have you ever had a confusing or frustrating chat or email with a customer service support person? Or are you in the position of providing customer support? What are the elements of great customer support emails? Many of these also apply to a live chat session with a customer. We’ll get the email answers from [...]

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