Grocery store shopping is part of everyday life in most of the world. We’ll look at applications of Lean and Six Sigma in grocery stores in Saudi Arabia, Portugal, and Turkey and see a video of what grocery shopping is like in Japan. Lean Manufacturing in Grocery Stores: Saudi Arabia In a case study [...]
Help and service desks are important to serve customers with technical, billing, and other issues. Lean and Six Sigma can aid both associates and customers in that service process. We’ll look at three applications and finish with a video of a day in the life of a service desk analyst. Implementing Six Sigma to [...]
As of 2021, the total market size of the global fitness club industry was over $87 billion with over 200,000 health and fitness clubs. The United States, Germany, and the United Kingdom have the highest number of fitness club memberships*. We’ll look at applications of Lean and Six Sigma in the fitness industry and finish [...]
Organizations rely on call centers to address customer concerns. It is important that they operate efficiently and effectively. Lean and Six Sigma are used in call center operations to achieve those objectives. We’ll look at three applications from Indonesia, the US, and India and finish with a funny video of the types of people that [...]
The insurance industry is an excellent example of non-manufacturing where Lean and Six Sigma are applied for process improvement and waste reduction. We’ll look at four case studies from Germany, India, Northern Ireland, and Brazil. Lean and Six Sigma Applied to a Large Insurance Company: Germany In a paper titled “A Lean Six [...]
Six Sigma has been used in the hospitality industry for over 20 years. Starwood Hotels implemented Six Sigma in 2001. We’ll look at its use at Starwood through three articles and finish with an Irish hotel chain and its implementation of Lean Six Sigma. Original Press Release from Starwood On February 5, 2001, Starwood gave [...]
Have you ever had a confusing or frustrating chat or email with a customer service support person? Or are you in the position of providing customer support? What are the elements of great customer support emails? Many of these also apply to a live chat session with a customer. We’ll get the email answers from [...]
