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ISSSP’s Blast from the Past: DMAIC or DMEDI

The International Society of Six Sigma Professionals brings you a significant presentation from the past. DMAIC or DMEDI (DFSS)? That is the Question, May 2, 2006 Steven H. Jones Note: Steven is currently the Delivery Excellence Leader at Concentrix. Do you want to improve an existing process, or do you want to design a new [...]

2019-08-24T08:39:40-06:00By |Tags: , , , |0 Comments

Service Gap Analysis and Service Failures

Hitesh Bhasin, in his blog from Marketing91, outlines how to conduct a Service Gap Analysis. A service gap is the difference between what the customers expect and what they perceived was delivered. This is based on a Gap Model. The Gap Model identifies six types of gaps that can occur along the way from the [...]

5W1H: Writing an Effective Problem Statement

“I KEEP six honest serving-men (They taught me all I knew); Their names are What and Why and When And How and Where and Who.” From “The Elephant’s Child” in Just So Stories, 1902, Rudyard Kipling. This video from Quality Hub India, with a realistic example, presents how to use 5W1H to write an effective [...]

Webinar: Importance of Managing Change in Six Sigma Efforts

ISSSP, the non-profit International Society of Six Sigma Professionals, providing a forum and resources for Lean, Six Sigma, and Operational Excellence practitioners, is proud to announce its June webinar. We are honored to have Lepora Fluornoy, Managing Director of Nextgen People, be our speaker on Wednesday, June 12, 2019. The topic: The Importance of Managing [...]

Simulation – A Valuable Tool

Discrete Event Simulation can be defined as a mathematical or logical model of a system that portrays that system’s state changes at given points in simulated time. What are some of the benefits of simulation? What If Scenarios Test of potential solutions/what if scenarios without impacting the actual system Waste Identification Determination of process bottlenecks [...]

Mind Mapping: A Perfect Application for Your Lean Six Sigma Project

In this YouTube video, Doug Neill gives a useful introduction to the construction of mind maps. A mind map is a graphical way to visualize and organize information. As such it is great for summarizing your Lean Six Sigma project, its core theme, and its elements. Your central topic or theme is the cornerstone of [...]

Understanding Your Customers Through the Kano Model

In this video from Innovation Tutorials, learn how to know your customers better and design products and services for them through the Kano Model. Noriaki Kano, currently Professor Emeritus at Tokyo University and Board Director at Komatsu, Ltd. developed his model in 1984.  He recognized that customers have conscious requirements and unconscious wants when buying [...]

The SIPOC Diagram: Simply Explained

A SIPOC diagram is the first step on the way to a process map.  As you know, SIPOC stands for: Supplier, Inputs, Process, Outputs, Customers.  Much has been written about making a SIPOC, and there are many YouTube video examples. However, some of them do not use realistic examples. And in some cases, they give [...]

5S: The Incredibly Useful and Easily Applied Lean Tool

What is 5S? 5S is a systematic process for creating an orderly environment that is easily maintained, whether it is in the workplace or in your personal life. Hiroyuki Hirano is responsible for developing 5S as part of his system for production. In his book, 5 Pillars of the Visual Workplace, Hirano says: “A company [...]

2018-12-06T09:40:25-06:00By |Tags: , |0 Comments
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