Lean Six Sigma and Applications in Local Government

Local governments benefit from implementing Lean and Six Sigma in their operations. We’ll look at several applications from the USA, Indonesia, and Australia and finish with a short video presentation of a Lean Six Sigma project in a municipality.

Lean Six Sigma In Municipal Government: USA

In a case study titled “Implementation of Lean Six Sigma in Municipal Government Operations to Improve Efficiency and Quality: A Case Study” author Kai Kim discusses case study of applying Lean Six Sigma approaches and tools to the municipal government of a small town in USA

NOTE: While the case appears in a Korean journal, it is based on a small town in USA.

The case study includes:

Project Objectives and CTQs
Issues and Questions to Analyze Fuel Management Department
Issues and Questions to Analyze Trash Management Department
Cause and Effect Diagram for Insufficient Process and Low Performance

You can read the case study here.

Lean Six Sigma and Improving Performance Measurement Efficiency: Indonesia

In a case study titled “Improving performance measurement efficiency in public service using lean six sigma methodology” authors Purnawan Adi Wicaksono and others discuss a case study focused on government performance measurement in Boyolali, Central Java, Indonesia.

The case study includes:

SIPOC
Previous Value Stream Mapping System
Process Steps Labeled as Input/Output and Value Add or Non-value Add
Fishbone Diagram for Late Worksheet Submitting
Time Comparison Between Recent System and Web-based Information System

You can access the case study here.

Lean Six Sigma in Local Government: USA

In a brief article titled “Lean Six Sigma works for local government” author Mark McDaniel describes the benefits achieved by Tyler, Texas implementing Lean Six Sigma across all of its operations.

“LSS projects have also saved Tyler’s residents more than $3.1 million in hard and soft costs and nearly 17,000 man-hours. We have undertaken more than 58 LSS projects so far, with a new wave launched in October 2012. Those projects have yielded direct benefits including cutbacks to overtime, improved waste collection, reductions in vehicle parts inventory and more effective management of our water treatment facilities.”

“Today, every department of city government has employees tasked with LSS implementation in conjunction with their normal job duties, including essential services like public safety, utilities, sanitation and public works.”

To read the article copy and paste the following link into your browser:

Lean Six Sigma for Australian Local Government

In a case study titled “Lean six sigma and the Australian business excellence framework: An exploratory case within local government” authors Oriana Price. Matthew P. Pepper, and Matthew Stewart examine a contextualized local government case study of the application of Lean Six Sigma (LSS) in conjunction with the Australian Business Excellence Framework (ABEF)

“Results indicate that when used in conjunction with the ABEF, LSS provides focus on organizational learning practices embedded within the implementation of continuous improvement.”

You can download the case study by clicking on the following link.

Lean Six Sigma in Municipal Government

See how the City of El Paso, Texas implemented Lean Six Sigma in this video from the City of El Paso.

You can watch the video here.