Six Sigma Relies on Consumer Data to Set Performance Standards Presented By Cindy Neely, Ian R. Lazarus
Excel-based Tools for Lean Six Sigma: Crystal Ball and QI Macros Presented By Jay Arthur, Larry Goldman
Estimating the Cost of Preventive Services in Mental Health and Substance Abuse Under Managed Care Presented By Shelagh Smith
Transforming the Way Hospitals Are Managed: Bringing Best-in-Class Management Practices to Health Care
