Implementing Six Sigma at a Financial Institution

Implementing Six Sigma at a Financial InstitutionPatrick Spagon, Ph.D.2018-05-24T14:17:42-06:00

Tagged: Banking, Deployment, Financial Institution

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May 24, 2018 at 2:17 pm #19398

Patrick Spagon, Ph.D.
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May 24, 2018 at 2:17 pm

Post count: 37

Richard Pennington, former Senior Business Consultant, and currently AVP, Process Optimization-Phone Channel Operations at Toronto Dominion (TD) Bank discusses why TD implemented Six Sigma, their Service Quality Pilot, and the lessons learned.

Using Lean Six Sigma to Generate a Consistent Customer Experience
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