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What is Process Mapping?

Process mapping is a technique which is used in the Six Sigma methodology. The tool allows the user to visualize the steps that are involved in any given process or activity. In simple terms, Six Sigma process mapping is a flowchart that illustrates all the inputs, steps, and outputs in a process. It is important [...]

Six Sigma, Lean, and Agile: Understanding the Connection and Benefitting from It

At the outset, it might seem that the Six Sigma, Lean, and Agile methodologies are all quite different from each other. True, they are all powerful techniques to increase process efficiency in industries. However, they are actually connected in ways you might not have realized. While the core idea of the Lean philosophy is to [...]

Brainstorming: Is it Still Useful?

Brainstorming is a popular way for generating ideas. Organizations and groups use the technique to produce creative alternatives. When conducted properly, participants particularly enjoy the activity and actively contribute. The process moves rapidly and is ideal for gathering a large number of ideas in a short time. In recent years, however, many experts have criticized [...]

Setting Performance Standards with VOC and Customer Data

It is important for businesses to place a lot of importance on understanding the needs of their customers. It is in this regard that the Voice of the Customer (VoC) and customer data are crucial. Top-notch companies like Zappos, Southwest Airlines, USAA, and Nordstrom relentlessly focus on the needs of the customer. The VoC and [...]

Welcome to ISSSP: International Society of Six Sigma Professionals

It’s a new beginning for the International Society of Six Sigma Professionals (ISSSP), and you will play a bigger part than ever before. We are reestablishing ISSSP as a non-profit organization. Our focus is to improve the Lean Six Sigma, Process Improvement and Change Management professions. As a non-profit, we want to ensure that Lean [...]

ISSSP — Bringing together Lean Six Sigma professionals from all over the world

It's a new beginning for the International Society of Six Sigma Professionals (ISSSP), and you will play a bigger part than ever before. We are relaunching ISSSP as a non-profit organization. We want to focus on improving the Six Sigma and Change Management profession for the better. As a nonprofit, we will be looking for [...]