Understanding the Intangible: A Six Sigma Approach to People
A presentation on Understanding the Intangible: A Six Sigma Approach to People.
IT Project Prioritization Process
A presentation on IT Project Prioritization Process by Ed Wern.
ITIL and Six Sigma
A presentation on ITIL and Six Sigma by Richard Paxton, Ronnie Caropreso.
Hurricanes! Floods! Power Outages!!! Maintaining Customer Service
A presentation on Hurricanes! Floods! Power Outages!!! Maintaining Customer Service by Connie Haynie, Nelle Eargle.
Incorporating the Customer into the Six Sigma Process: The Why: Tools and Techniques
A presentation on Incorporating the Customer into the Six Sigma Process: The Why: Tools and Techniques by Charlie Johnson.
Six Sigma at Ford Revisited
A presentation on Six Sigma at Ford Revisited by Kennedy Smith.