Your Next VOC: Should You DIY?
A presentation on Your Next VOC: Should You DIY? by John Mitchell.
New Ways to Use Online Panels, VOC for Services: Is it Really Different?
A presentation on New Ways to Use Online Panels, VOC for Services: Is it Really Different? by Donna Coburn, Gerry Katz.
Hijacking the Voice of the Customer
A presentation on Hijacking the Voice of the Customer by Gerry Katz.
Is VOC Killing Innovation?
A presentation on Is VOC Killing Innovation? by John Mitchell.
Incorporating the Voice of the Customer in the Six Sigma Way
A presentation on Incorporating the Voice of the Customer in the Six Sigma Way by Gargi Keeni, Mala Murugappan.
Ten Ways to Screw Up Your Voice of the Customer
A presentation on Ten Ways to Screw Up Your Voice of the Customer by John Mitchell.
The “One Right Way” to Gather the Voice of the Customer
A presentation on The "One Right Way" to Gather the Voice of the Customer by Gerry Katz.
Business Excellence Briefing: Standard Register
A presentation on Business Excellence Briefing: Standard Register by Bob Crescenzi.
The Voice of the Customer
A presentation on The Voice of the Customer by John.R.Hauser.