A presentation on Your Next VOC: Should You DIY? by John Mitchell.
A presentation on New Ways to Use Online Panels, VOC for Services: Is it Really Different? by Donna Coburn, Gerry Katz.
A presentation on Incorporating the Voice of the Customer in the Six Sigma Way by Gargi Keeni, Mala Murugappan.
A presentation on The "One Right Way" to Gather the Voice of the Customer by Gerry Katz.