Six Sigma in IT Service Management
A presentation on Six Sigma in IT Service Management by Madhusoodhan Madaswamy.
Enabling ITSM (IT Service Management) Process Improvement
A presentation on Enabling ITSM (IT Service Management) Process Improvement by Purushothaman Rajaraman.
Achieving Measurable and Sustainable Business Value Improvement Through ITIL Structured Service Management
A presentation on Achieving Measurable and Sustainable Business Value Improvement Through ITIL Structured Service Management by Steve Wrenn.