How the Use of the BPM Customer Chain Framework Enhances the Customer Experience
A presentation on How the Use of the BPM Customer Chain Framework Enhances the Customer Experience by Caspar.Hunsche.
The Value of Standard Operations Reference Models in the Adaptive Enterprise
A presentation on The Value of Standard Operations Reference Models in the Adaptive Enterprise by Caspar.Hunsche.
Product Design Re-engineering: The HP Method
A presentation on Product Design Re-engineering: The HP Method by Joe Francis.