Service Industry Use of Six Sigma to Drive Customer Satisfaction and Results Affecting the Bottom Line Presented By Zachery Brice
Project Selection: Benefiting the Business While Enhancing Customer Satisfaction 13 Jul 04 Presented By Rick Murrow
Project Selection: Benefiting the Business While Enhancing Customer Satisfaction 05 oct 04 Presented By Rick Murrow
Incorporating the Customer into the Six Sigma Process: The Why: Tools and Techniques Presented By Charlie Johnson
