5th Annual Leadership Conference hosted by ISSSP for Lean Six Sigma

Be Among the Leaders

ISSSP brings you the most comprehensive three-day offering of growth opportunities designed for individuals and companies at all stages of the business improvement process.

An Unparalleled History of Leadership

James McNerney

Lee Pollock

David Silverstein

Stephen Covey

Enjoy three action-packed days…

Presentations
Roundtables
Book Signings
Dine Around

Workshops
Networking Activities
Discovery Showcase
Six Sigma Executive Overview

…multiple themed tracks…

Enterprise Transformation
Leadership for Effective Change Management
Innovation to Drive Growth
Driving Strategy and Execution with Performance Excellence

Gallery

Program Schedule

View Conference Presentations

June 2, 2004

Time	Title/Topic
8:45 AM - 11:45 AM	Discover Yourself — The Leader in the Mirror Robert Wilson, President, Advisa Paula Feldman-Parmeter, Breakthrough Management Group Inc. Jane Gunwaldsen, Venturi Technology Partners Rod Recker and Nadine Elliot, Advanced Integrated Technologies Group
9:00 AM - 11:30 AM	Six Sigma Power Session David Silverstein, President and CEO, Breakthrough Management Group, Inc. Chuck Anger, Executive Director, Operations, Cornerstone Research and Development
1:00 PM - 4:00 PM	Customers & Growth at 3M James McNerney, Chairman and CEO, 3M
1:00 PM - 4:00 PM	Process Excellence on a Company-Wide Scale Milton Jones, Jr., Global Quality and Productivity Executive, Bank of America
1:00 PM - 4:00 PM	Big Cs and Little Cs: L6S Deployments that Target Customer Satisfaction John Cooper, EVP Global Manufacturing and Supply, Valeant Pharmaceuticals International
1:00 PM - 4:00 PM	Panel Discussion: Business Growth through Customer Retention Richard Murrow, CEO, Air Academy Associates John Cooper, EVP Global Manufacturing and Supply, Valeant Pharmaceuticals International Michael L. George, Founder, George Group Milton Jones, Jr., Global Quality and Productivity Executive, Bank of America
4:30 PM - 5:30 PM	How the Use of the BPM Customer Chain Framework and Metrics Enhances the Customer Experience Caspar Hunsche, Managing Director, Process Core Group
4:30 PM - 5:30 PM	Conquering Complexity: The Next Big Step Michael L. George, Founder, George Group
4:30 PM - 5:30 PM	Six Sigma and the Customer Robert Crescenzi, Standard Register
4:30 PM - 5:30 PM	Customer Support Strategies and Globalization Risk Mitigation Tactics Neil Latham, Microsoft
4:30 PM - 5:30 PM	How to Use Baseline for Return on Investment to Improve Six Sigma Project ROI Ken Somers, Human Capital Associates
4:30 PM - 5:30 PM	Six Sigma in Sales and Marketing David Silverstein, President and CEO, Breakthrough Management Group, Inc.
4:30 PM - 5:30 PM	Six Sigma Program Management Software: What Qualities Make for a Successful Deployment? Jon McKenzie, Raytheon David Boghssian, PowerSteering Software Dan Miklovic, Gartner Rekah Agrawal, Tyco
4:30 PM - 5:30 PM	Using DFSS to Capture the Voice of the Customer Jesse Peplinski, Statistical Design Institute George Chollar, Statistical Design Institute
4:30 PM - 5:30 PM	Six Sigma Applied in a Customer Relationship Marketing Process Ken Carraher and Raul Castillo, iGrafx

June 3, 2004

Time	Title/Topic
8:00 AM - 10:00 AM	The Process-Centric Company and the Value of Open Standard Business Process Frameworks: "How to Survive and Prosper in Today's Business Climate of Globalization and Commoditization" Joseph Francis, Senior Director, Hewlett Packard Company Celia Wolf, CEO & Publisher, Business Process Trends
8:00 AM - 10:00 AM	Design for Six Sigma - The Cornerposts of Seagate's Approach Steve Genheimer, VP Six Sigma, Seagate Technology
8:00 AM - 10:00 AM	Panel Discussion: Deployment Strategies Joseph Francis, Senior Director, Hewlett Packard Company Celia Wolf, CEO & Publisher, Business Process Trends Peter Pande, President, Pivotal Resources Steve Genheimer, VP Six Sigma, Seagate Technology
10:30 AM - 11:15 AM	Addressing the Challenges of Implementing DFSS at the Program Level Thomas Judd, VP, Six Sigma Solutions, Cognition Corporation
10:30 AM - 11:15 AM	The Value of Standard Operations Reference Models in the Adaptive Enterprise Caspar Hunsche, Managing Director, Process Core Group
10:30 AM - 11:15 AM	Transactional Design for Six Sigma Case Studies in the Airline and Insurance Industry Philip Mayfield, Vice President, Air Academy Associates
10:30 AM - 11:15 AM	Six Sigma and the Business: Achieving Effective Engagement Imo Buttler, Microsoft
10:30 AM - 11:15 AM	Thinking for Six Sigma - How to Connect with Everyone in the Organization at the Level of Their Priorities, Problems and Goals Don Redinius, Savvi International
10:30 AM - 11:15 AM	The Importance of Project Selection and Measurement Pete Pande, Pivotal Resources
10:30 AM - 11:15 AM	Microsoft Office Solution Accelerator for Six Sigma Hands On Lab Jane Gunwaldsen, Microsoft
10:30 AM - 11:15 AM	Combining the Focus of TOC with the Power of Lean Sigma Doug Betti, Apogee Enterprises
10:30 AM - 11:15 AM	Lessons from the Frontline: Best Practices in Lean Six Sigma Deployment Bill Kastle and Ken Jacobson, George Group Richard Cunningham, Johns Manville Coporation Art Fornari, Xerox Corporation
11:30 AM - 12:15 PM	Six Sigma Applications in a Renal Transplantation Process Lee Pollock, Director, Lean Six Sigma Programs, Air Academy Associates
11:30 AM - 12:15 PM	Hybrid Learning Ilona Kirzhner, Industry Expert/Independant Contractor, ISSSP, iSixSigma & Dynamic Training Corporation
11:30 AM - 12:15 PM	Combining Lean and Six Sigma for Comprehensive Business Improvement Planning Ezra Eckhardt, Group Program Manager, Microsoft
11:30 AM - 12:15 PM	Enterprise Six Sigma: Leveraging Technology to Enable Closed Loop Process Management Mike Forster, CEO, CommerceQuest Sue Olson, Director, Six Sigma Quality Deployment, Ameriprise Financial
11:30 AM - 12:15 PM	Turnover Cost Reduction: DOE Investigation of Entry-Level Retention Issues Leads to Optimal Work Environment Marla Clark, Quality Assurance Manager, Stewart & Stevenson Services, Inc. Rick Pitman, National Alliance Manager, HydroChem
11:30 AM - 12:15 PM	Are You Ready for Lean6Sigma Lisa Travis, Marketing Director, Human Capital Associates
11:30 AM - 12:15 PM	Changing the Game, Maintaining the Passion - How United Space Alliance, a Prime Contractor to NASA, has integrated a Lean Six Sigma Program with the Supply Chain Councilís SCOR Model within the Space Flight Operations Contract Scott Sealing, SCM Project Lead, United Space Alliance
11:30 AM - 12:15 PM	Applying Six Sigma to IT - Lower TCO (Total Cost of Ownership) Dominic Wong, Microsoft
1:30 PM - 4:30 PM	SAP Value Capture--An Integrated Approach: Leveraging the Strengths of Lean, Six Sigma, SCOR, and Business Process Management to Improve Supply Chain Effectiveness and Realize More of the Value SAP Enables Keith J. Holliday, Six Sigma Champion, Global Operations
1:30 PM - 4:30 PM	Integrating Process Excellence Disciplines into Information Management at Johnson & Johnson Mary Ellen Clark, Director, Process Excellence, Johnson & Johnson
1:30 PM - 4:30 PM	Six Sigma as an Enabler for ERP Implementation Donald Walker, SVP Business Process Redesign, McKesson
1:30 PM - 4:30 PM	IT Value Capture Michael Costa, Corporate Director, Six Sigma & Work Process Expertise Center, The Dow Chemical Company
1:30 PM - 4:30 PM	Panel Discussion: IT Value Capture Keith J. Holliday, Six Sigma Champion, Global Operations Mary Ellen Clark, Director, Process Excellence, Johnson & Johnson Donald Walker, SVP Business Process Redesign, McKesson Michael Costa, Corporate Director, Six Sigma & Work Process Expertise Center, The Dow Chemical Company
5:00 PM - 6:00 PM	Emerging Trends in e-Learning and Their Applicability to Corporate Training of Complex Subjects like Six Sigma Craig Gygi, VP Products & Services, Savvi International
5:00 PM - 6:00 PM	Software Six Sigma Neal Mackertich, Systems Product Optimization, Raytheon Company
5:00 PM - 6:00 PM	Integrating Design for Six Sigma with Multidisciplinary Design Optimization and High Performance Computing Philip Mayfield, Vice President, Air Academy Associates
5:00 PM - 6:00 PM	Microsoft Office Solution Accelerator for Six Sigma Hands On Lab Jane Gunwaldsen, Microsoft
5:00 PM - 6:00 PM	Pivotal Role of Six Sigma Plus Methodologies in ERP Implementation at Honeywell Aerospace Sven Ukatz and Prasant Mohanty, Honeywell
5:00 PM - 6:00 PM	Accelerating Your Six Sigma Deployment through Efficient Project Management Kamal Hassan, Breakthrough Management Group Inc.
5:00 PM - 6:00 PM	Applying Six Sigma, Lean and Supply Chain (SCOR) Best Practices to End-to-End Processes to Realize the Value SAP Enables in SBU Supply Chains Dan Jorgensen, Advanced Integrated Technologies Group Joseph Francis, Hewlett Packard Keith Holliday, DuPont
5:00 PM - 6:00 PM	Extracting Value from Six Sigma Information Todd Yancey, Instantis

June 4, 2004

Time	Title/Topic
8:45 AM - 9:30 AM	The Business Case for Emotional Intelligence Joelle Hadley, President, The Culture Coaches
8:45 AM - 9:30 AM	Black Belts, Green Belts, Change and Personality Robert Wilson, President, Advisa
8:45 AM - 9:30 AM	Moving from Good to Great- The Role of Today's Executive and Six Sigma Bruce D. Williams, VP & GM, Business Process Management, webMethods, Inc.
8:45 AM - 9:30 AM	ACT of Lean6Sigma Leadership Charles Johnson, Vice President Consulting, Human Capital Associates
8:45 AM - 9:30 AM	From Six Sigma Training to an Ongoing Education System Andrea Hurd, Seagate Technology
8:45 AM - 9:30 AM	Why Some Teams Succeed and Some Teams Fail: Scientifically Predicting Project Team Success Max Isaac, George Group
8:45 AM - 9:30 AM	Speed, Scale, Success: Six Sigma Program Tracking Essentials David Boghossian, PowerSteering Software
8:45 AM - 9:30 AM	Strategic Use of Project Tracking Todd Yancey, INSTANTIS Jeff Reinke, McKesson
8:45 AM - 9:30 AM	Six Sigma "PASSION" Doug Spears, TAMKO Roofing Products, Inc.
10:00 AM - 11:30 AM	My Leader Doesn't Get It Jon W. McKenzie, Director, Raytheon Six Sigma, Raytheon
10:00 AM - 11:30 AM	Executive Development David Silverstein, President & CEO, Breakthrough Management Group, Inc.
10:00 AM - 11:30 AM	Panel Discussion: Leadership Bruce Williams, CEO, Savvi International Andrea Hurd, Senior Director, Six Sigma Technical Support, Seagate Technology Jon W. McKenzie, Director, Raytheon Six Sigma, Raytheon Charlie Johnson, Vice President Consulting, Human Capital Associates
12:00 PM	Cracking the Code: Unleashing Human Potential Stephen Covey, Vice-Chairman and Co Founder, Franklin Covey Company

5th Annual Leadership Conference

Be Among the Leaders

An Unparalleled History of Leadership

Enjoy three action-packed days…

…multiple themed tracks…

Gallery

Program Schedule

June 2, 2004

Discover Yourself — The Leader in the Mirror

Six Sigma Power Session

Customers & Growth at 3M

Process Excellence on a Company-Wide Scale

Big Cs and Little Cs: L6S Deployments that Target Customer Satisfaction

Panel Discussion: Business Growth through Customer Retention

How the Use of the BPM Customer Chain Framework and Metrics Enhances the Customer Experience

Conquering Complexity: The Next Big Step

Six Sigma and the Customer

Customer Support Strategies and Globalization Risk Mitigation Tactics

How to Use Baseline for Return on Investment to Improve Six Sigma Project ROI

Six Sigma in Sales and Marketing

Six Sigma Program Management Software: What Qualities Make for a Successful Deployment?

Using DFSS to Capture the Voice of the Customer

Six Sigma Applied in a Customer Relationship Marketing Process

June 3, 2004

The Process-Centric Company and the Value of Open Standard Business Process Frameworks: "How to Survive and Prosper in Today's Business Climate of Globalization and Commoditization"

Design for Six Sigma - The Cornerposts of Seagate's Approach

Panel Discussion: Deployment Strategies

Addressing the Challenges of Implementing DFSS at the Program Level

The Value of Standard Operations Reference Models in the Adaptive Enterprise

Transactional Design for Six Sigma Case Studies in the Airline and Insurance Industry

Six Sigma and the Business: Achieving Effective Engagement

Thinking for Six Sigma - How to Connect with Everyone in the Organization at the Level of Their Priorities, Problems and Goals

The Importance of Project Selection and Measurement

Microsoft Office Solution Accelerator for Six Sigma Hands On Lab

Combining the Focus of TOC with the Power of Lean Sigma

Lessons from the Frontline: Best Practices in Lean Six Sigma Deployment

Six Sigma Applications in a Renal Transplantation Process

Hybrid Learning

Combining Lean and Six Sigma for Comprehensive Business Improvement Planning

Enterprise Six Sigma: Leveraging Technology to Enable Closed Loop Process Management

Turnover Cost Reduction: DOE Investigation of Entry-Level Retention Issues Leads to Optimal Work Environment

Are You Ready for Lean6Sigma

Changing the Game, Maintaining the Passion - How United Space Alliance, a Prime Contractor to NASA, has integrated a Lean Six Sigma Program with the Supply Chain Councilís SCOR Model within the Space Flight Operations Contract

Applying Six Sigma to IT - Lower TCO (Total Cost of Ownership)

SAP Value Capture--An Integrated Approach: Leveraging the Strengths of Lean, Six Sigma, SCOR, and Business Process Management to Improve Supply Chain Effectiveness and Realize More of the Value SAP Enables

Integrating Process Excellence Disciplines into Information Management at Johnson & Johnson

Six Sigma as an Enabler for ERP Implementation

IT Value Capture

Panel Discussion: IT Value Capture

Emerging Trends in e-Learning and Their Applicability to Corporate Training of Complex Subjects like Six Sigma

Software Six Sigma

Integrating Design for Six Sigma with Multidisciplinary Design Optimization and High Performance Computing

Microsoft Office Solution Accelerator for Six Sigma Hands On Lab

Pivotal Role of Six Sigma Plus Methodologies in ERP Implementation at Honeywell Aerospace

Accelerating Your Six Sigma Deployment through Efficient Project Management

Applying Six Sigma, Lean and Supply Chain (SCOR) Best Practices to End-to-End Processes to Realize the Value SAP Enables in SBU Supply Chains

Extracting Value from Six Sigma Information

June 4, 2004

The Business Case for Emotional Intelligence

Black Belts, Green Belts, Change and Personality

Moving from Good to Great- The Role of Today's Executive and Six Sigma

ACT of Lean6Sigma Leadership

From Six Sigma Training to an Ongoing Education System

Why Some Teams Succeed and Some Teams Fail: Scientifically Predicting Project Team Success

Speed, Scale, Success: Six Sigma Program Tracking Essentials

Strategic Use of Project Tracking

Six Sigma "PASSION"

My Leader Doesn't Get It

Executive Development

Panel Discussion: Leadership

Cracking the Code: Unleashing Human Potential