5th Annual Leadership Conference

//5th Annual Leadership Conference

Be Among the Leaders

ISSSP brings you the most comprehensive three-day offering of growth opportunities designed for individuals and companies at all stages of the business improvement process.

An Unparalleled History of Leadership

James McNerney

James McNerney

Lee Pollock

Lee Pollock

David Silverstein

David Silverstein

Stephen Covey

Stephen Covey

Enjoy three action-packed days…

  • Presentations
  • Roundtables
  • Book Signings
  • Dine Around
  • Workshops
  • Networking Activities
  • Discovery Showcase
  • Six Sigma Executive Overview

…multiple themed tracks…

  • Enterprise Transformation
  • Leadership for Effective Change Management
  • Innovation to Drive Growth
  • Driving Strategy and Execution with Performance Excellence

June 2, 2004

Time Title/Topic
8:45 AM – 11:45 AM

Discover Yourself — The Leader in the Mirror

Robert Wilson, President, Advisa
Paula Feldman-Parmeter, Breakthrough Management Group Inc.
Jane Gunwaldsen, Venturi Technology Partners
Rod Recker and Nadine Elliot, Advanced Integrated Technologies Group

9:00 AM – 11:30 AM

Six Sigma Power Session

David Silverstein, President and CEO, Breakthrough Management Group, Inc.
Chuck Anger, Executive Director, Operations, Cornerstone Research and Development

1:00 PM – 4:00 PM

Customers & Growth at 3M

James McNerney, Chairman and CEO, 3M

1:00 PM – 4:00 PM

Process Excellence on a Company-Wide Scale

Milton Jones, Jr., Global Quality and Productivity Executive, Bank of America

1:00 PM – 4:00 PM

Big Cs and Little Cs: L6S Deployments that Target Customer Satisfaction

John Cooper, EVP Global Manufacturing and Supply, Valeant Pharmaceuticals International

1:00 PM – 4:00 PM

Panel Discussion: Business Growth through Customer Retention

Richard Murrow, CEO, Air Academy Associates
John Cooper, EVP Global Manufacturing and Supply, Valeant Pharmaceuticals International
Michael L. George, Founder, George Group
Milton Jones, Jr., Global Quality and Productivity Executive, Bank of America

4:30 PM – 5:30 PM

How the Use of the BPM Customer Chain Framework and Metrics Enhances the Customer Experience

Caspar Hunsche, Managing Director, Process Core Group

4:30 PM – 5:30 PM

Conquering Complexity: The Next Big Step

Michael L. George, Founder, George Group

4:30 PM – 5:30 PM

Six Sigma and the Customer

Robert Crescenzi, Standard Register

4:30 PM – 5:30 PM

Customer Support Strategies and Globalization Risk Mitigation Tactics

Neil Latham, Microsoft

4:30 PM – 5:30 PM

How to Use Baseline for Return on Investment to Improve Six Sigma Project ROI

Ken Somers, Human Capital Associates

4:30 PM – 5:30 PM

Six Sigma in Sales and Marketing

David Silverstein, President and CEO, Breakthrough Management Group, Inc.

4:30 PM – 5:30 PM

Six Sigma Program Management Software: What Qualities Make for a Successful Deployment?

Jon McKenzie, Raytheon
David Boghssian, PowerSteering Software
Dan Miklovic, Gartner
Rekah Agrawal, Tyco

4:30 PM – 5:30 PM

Using DFSS to Capture the Voice of the Customer

Jesse Peplinski, Statistical Design Institute
George Chollar, Statistical Design Institute

4:30 PM – 5:30 PM

Six Sigma Applied in a Customer Relationship Marketing Process

Ken Carraher and Raul Castillo, iGrafx

June 3, 2004

Time Title/Topic
8:00 AM – 10:00 AM

The Process-Centric Company and the Value of Open Standard Business Process Frameworks: “How to Survive and Prosper in Today’s Business Climate of Globalization and Commoditization”

Joseph Francis, Senior Director, Hewlett Packard Company
Celia Wolf, CEO & Publisher, Business Process Trends

8:00 AM – 10:00 AM

Design for Six Sigma – The Cornerposts of Seagate’s Approach

Steve Genheimer, VP Six Sigma, Seagate Technology

8:00 AM – 10:00 AM

Panel Discussion: Deployment Strategies

Joseph Francis, Senior Director, Hewlett Packard Company
Celia Wolf, CEO & Publisher, Business Process Trends
Peter Pande, President, Pivotal Resources
Steve Genheimer, VP Six Sigma, Seagate Technology

10:30 AM – 11:15 AM

Addressing the Challenges of Implementing DFSS at the Program Level

Thomas Judd, VP, Six Sigma Solutions, Cognition Corporation

10:30 AM – 11:15 AM

The Value of Standard Operations Reference Models in the Adaptive Enterprise

Caspar Hunsche, Managing Director, Process Core Group

10:30 AM – 11:15 AM

Transactional Design for Six Sigma Case Studies in the Airline and Insurance Industry

Philip Mayfield, Vice President, Air Academy Associates

10:30 AM – 11:15 AM

Six Sigma and the Business: Achieving Effective Engagement

Imo Buttler, Microsoft

10:30 AM – 11:15 AM

Thinking for Six Sigma – How to Connect with Everyone in the Organization at the Level of Their Priorities, Problems and Goals

Don Redinius, Savvi International

10:30 AM – 11:15 AM

The Importance of Project Selection and Measurement

Pete Pande, Pivotal Resources

10:30 AM – 11:15 AM

Microsoft Office Solution Accelerator for Six Sigma Hands On Lab

Jane Gunwaldsen, Microsoft

10:30 AM – 11:15 AM

Combining the Focus of TOC with the Power of Lean Sigma

Doug Betti, Apogee Enterprises

10:30 AM – 11:15 AM

Lessons from the Frontline: Best Practices in Lean Six Sigma Deployment

Bill Kastle and Ken Jacobson, George Group
Richard Cunningham, Johns Manville Coporation
Art Fornari, Xerox Corporation

11:30 AM – 12:15 PM

Six Sigma Applications in a Renal Transplantation Process

Lee Pollock, Director, Lean Six Sigma Programs, Air Academy Associates

11:30 AM – 12:15 PM

Hybrid Learning

Ilona Kirzhner, Industry Expert/Independant Contractor, ISSSP, iSixSigma & Dynamic Training Corporation

11:30 AM – 12:15 PM

Combining Lean and Six Sigma for Comprehensive Business Improvement Planning

Ezra Eckhardt, Group Program Manager, Microsoft

11:30 AM – 12:15 PM

Enterprise Six Sigma: Leveraging Technology to Enable Closed Loop Process Management

Mike Forster, CEO, CommerceQuest
Sue Olson, Director, Six Sigma Quality Deployment, Ameriprise Financial

11:30 AM – 12:15 PM

Turnover Cost Reduction: DOE Investigation of Entry-Level Retention Issues Leads to Optimal Work Environment

Marla Clark, Quality Assurance Manager, Stewart & Stevenson Services, Inc.
Rick Pitman, National Alliance Manager, HydroChem

11:30 AM – 12:15 PM

Are You Ready for Lean6Sigma

Lisa Travis, Marketing Director, Human Capital Associates

11:30 AM – 12:15 PM

Changing the Game, Maintaining the Passion – How United Space Alliance, a Prime Contractor to NASA, has integrated a Lean Six Sigma Program with the Supply Chain Councilís SCOR Model within the Space Flight Operations Contract

Scott Sealing, SCM Project Lead, United Space Alliance

11:30 AM – 12:15 PM

Applying Six Sigma to IT – Lower TCO (Total Cost of Ownership)

Dominic Wong, Microsoft

1:30 PM – 4:30 PM

SAP Value Capture–An Integrated Approach: Leveraging the Strengths of Lean, Six Sigma, SCOR, and Business Process Management to Improve Supply Chain Effectiveness and Realize More of the Value SAP Enables

Keith J. Holliday, Six Sigma Champion, Global Operations

1:30 PM – 4:30 PM

Integrating Process Excellence Disciplines into Information Management at Johnson & Johnson

Mary Ellen Clark, Director, Process Excellence, Johnson & Johnson

1:30 PM – 4:30 PM

Six Sigma as an Enabler for ERP Implementation

Donald Walker, SVP Business Process Redesign, McKesson

1:30 PM – 4:30 PM

IT Value Capture

Michael Costa, Corporate Director, Six Sigma & Work Process Expertise Center, The Dow Chemical Company

1:30 PM – 4:30 PM

Panel Discussion: IT Value Capture

Keith J. Holliday, Six Sigma Champion, Global Operations
Mary Ellen Clark, Director, Process Excellence, Johnson & Johnson
Donald Walker, SVP Business Process Redesign, McKesson
Michael Costa, Corporate Director, Six Sigma & Work Process Expertise Center, The Dow Chemical Company

5:00 PM – 6:00 PM

Emerging Trends in e-Learning and Their Applicability to Corporate Training of Complex Subjects like Six Sigma

Craig Gygi, VP Products & Services, Savvi International

5:00 PM – 6:00 PM

Software Six Sigma

Neal Mackertich, Systems Product Optimization, Raytheon Company

5:00 PM – 6:00 PM

Integrating Design for Six Sigma with Multidisciplinary Design Optimization and High Performance Computing

Philip Mayfield, Vice President, Air Academy Associates

5:00 PM – 6:00 PM

Microsoft Office Solution Accelerator for Six Sigma Hands On Lab

Jane Gunwaldsen, Microsoft

5:00 PM – 6:00 PM

Pivotal Role of Six Sigma Plus Methodologies in ERP Implementation at Honeywell Aerospace

Sven Ukatz and Prasant Mohanty, Honeywell

5:00 PM – 6:00 PM

Accelerating Your Six Sigma Deployment through Efficient Project Management

Kamal Hassan, Breakthrough Management Group Inc.

5:00 PM – 6:00 PM

Applying Six Sigma, Lean and Supply Chain (SCOR) Best Practices to End-to-End Processes to Realize the Value SAP Enables in SBU Supply Chains

Dan Jorgensen, Advanced Integrated Technologies Group
Joseph Francis, Hewlett Packard
Keith Holliday, DuPont

5:00 PM – 6:00 PM

Extracting Value from Six Sigma Information

Todd Yancey, Instantis

June 4, 2004

Time Title/Topic
8:45 AM – 9:30 AM

The Business Case for Emotional Intelligence

Joelle Hadley, President, The Culture Coaches

8:45 AM – 9:30 AM

Black Belts, Green Belts, Change and Personality

Robert Wilson, President, Advisa

8:45 AM – 9:30 AM

Moving from Good to Great- The Role of Today’s Executive and Six Sigma

Bruce D. Williams, VP & GM, Business Process Management, webMethods, Inc.

8:45 AM – 9:30 AM

ACT of Lean6Sigma Leadership

Charles Johnson, Vice President Consulting, Human Capital Associates

8:45 AM – 9:30 AM

From Six Sigma Training to an Ongoing Education System

Andrea Hurd, Seagate Technology

8:45 AM – 9:30 AM

Why Some Teams Succeed and Some Teams Fail: Scientifically Predicting Project Team Success

Max Isaac, George Group

8:45 AM – 9:30 AM

Speed, Scale, Success: Six Sigma Program Tracking Essentials

David Boghossian, PowerSteering Software

8:45 AM – 9:30 AM

Strategic Use of Project Tracking

Todd Yancey, INSTANTIS
Jeff Reinke, McKesson

8:45 AM – 9:30 AM

Six Sigma “PASSION”

Doug Spears, TAMKO Roofing Products, Inc.

10:00 AM – 11:30 AM

My Leader Doesn’t Get It

Jon W. McKenzie, Director, Raytheon Six Sigma, Raytheon

10:00 AM – 11:30 AM

Executive Development

David Silverstein, President & CEO, Breakthrough Management Group, Inc.

10:00 AM – 11:30 AM

Panel Discussion: Leadership

Bruce Williams, CEO, Savvi International
Andrea Hurd, Senior Director, Six Sigma Technical Support, Seagate Technology
Jon W. McKenzie, Director, Raytheon Six Sigma, Raytheon
Charlie Johnson, Vice President Consulting, Human Capital Associates

12:00 PM

Cracking the Code: Unleashing Human Potential

Stephen Covey, Vice-Chairman and Co Founder, Franklin Covey Company