Webinar: DOE for Non-Manufacturing

The multifactor tools of design of experiments (DOE), though proven for manufacturing quality improvement, remain underutilized in service, business administration, and other transactional processes. This presentation provides a plethora of non-manufacturing DOEs collect over a quarter-century of Six Sigma training and consulting. Hopefully, this will provide inspiration for more use of this powerful multifactor testing tool.

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Mark Anderson
Mark Anderson

About Mark J Anderson, PE, CQE, MBA

Mark is an Engineering Consultant at Stat-Ease, Inc. Prior to joining the firm, he spearheaded an award-winning quality improvement program for an international manufacturer, generating millions of dollars in profit. He offers a diverse array of experience in process development, quality assurance, marketing, purchasing, and general management. Mark is also the lead author of three books, DOE Simplified: Practical Tools for Effective Experimentation, 3rd Edition, RSM Simplified: Optimizing Processes Using Response Surface Methods for Design of Experiments, 2nd Edition, and Formulation Simplified: Finding the Sweet Spot through Design and Analysis of Experiments with Mixtures and has published numerous articles on design of experiments (DOE). He is also a guest lecturer at the University of MN Chemical Engineering & Materials Science department and the Ohio State University Fisher College of Business.

Professional Credentials:

  • Professional (Chemical) Engineer (PE), #015059 MN
  • Certified Quality Engineer (CQE), #20446

Education:

  • Bachelor of Chemical Engineering, University of Minnesota, 1975, High Distinction
  • MBA, University of Minnesota, 1980, Beta Gamma Sigma (honorary academic society)