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Have you ever had a confusing or frustrating chat or email with a customer service support person? Or are you in the position of providing customer support? What are the elements of great customer support emails? […]

Various improvement methods are being used in the LED lighting industry. We’ll look at two case studies and then reference a video of how LED bulbs are made.

Case Study: Six Sigma and 5S Applied to LED S […]

Lean is used for continuous improvement in the wood furniture industry, reducing waste, improving flow, implementing standard work, and reducing setup time. 

We’ll look at four case studies that employ this me […]

Swiss Post Solutions (SPS), an outsourcing provider for business process solutions and document management, is a Switzerland Postal Service (Swiss Post) company. SPS employs continuous improvement to enhance its […]

Mining can be complex and challenging. Continuous improvement programs enhance production, lower costs, reduce waste, increase safety, and save time.

We’ll hear about several continuous improvement mining p […]