Site-Wide Activity

Forecasting Call Volume for Service Desks

One Set of Numbers: Common Operational Definitions for Reporting – The Language of Success

SWOT, QFD, and Balanced Scorecard: Integration

Lean Six Sigma Integration at Boeing

Performance Management and Six Sigma

Six Sigma at Cooper Cameron

Motorola’s Six Sigma Journey and Six Sigma Renewal

Linking Six Sigma Metrics to the Strategic Objectives

Lean Six Sigma for Service

The Infrastructure Required for Successful Lean Six Sigma Integration