Site-Wide Activity

The Design for Six Sigma (DFSS) Approach: Step by Step

Lean and Six Sigma Program Overview – Tracking results and sharing best practices

Hoshin Planning: Making it Work, Challenges and Success Factors

The Virtual Customer: A Technical Review of Web-based Tools for Customer Input for Product Development

Six Sigma in Healthcare: Adapting GE’s Lesson – Vertua Health

IT Performance Management: The IT Balanced Scorecard and Six Sigma

Business Process Re-engineering: The IT Balanced Scorecard and DFSS – Aligned Process Improvement in IT

Six Sigma in the Data Warehousing Domain: An IT Case Study

Critical Factors for Effective Six Sigma Program Management and Deployment

IT Service Management Process Improvement