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New Tools to Find & Prioritize Improvement Opportunities
Abstract
Statistical analysis often helps us avoid the common trap of “fixing what isn't broken”. But how do we find real improvement opportunities and prioritize them? This session will introduce several new tools and concepts (such as VOI, a Benefits Matrix, a Continuous Improvement Discovery Template, and the IPO-FAT Matrix) that can help you work with your teams to find and prioritize opportunities that align to your customer’s journey and improve their experience.
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