Abstract

All Six Sigma professionals should be using critical thinking in their work. What many people fail to understand is the critical thinking started with the PDCA cycle that Dr Deming created. This talk traces the Deming cycle and demonstrates how critical thinking underlies it.

About the Presenter

Jim Bossert is a Continuous Improvement Lead at Oncor Electric Delivery in Fort Worth, Texas. Prior to that Jim was a PerformanceExcellence Manager at JPS Hospital, where he worked on High Reliability Initiatives. He has been actively involved in quality and process improvement in all levels of management for over 35 years. He has presented at numerous conferences as well as written papers and webinars to share with others his learnings. His experiences in a variety of industries have allowed him to help many diverse industries in the implementation of Rapid Process Improvement. Some of these industries are automotive manufacturing and design, chemical and process manufacturing, mobile phones, banking and finance, healthcare, performance excellence consulting, software development and teaching. Dr. Bossert has certified Green Belts, Black Belts and Master Black Belts in these industries. He was named Quality Magazine’s Quality Professional of the Year in 2018.

Jim has authored the Supplier Management Handbook (6 th Edition) and Supplier Certification among other books. He is an ASQ Fellow, he received the Distinguished Service Medal from ASQ in 2012. Dr.Bossert received his MBB from GE. He is the past editor of the Six Sigma Forum magazine. Jim received his PhD from Indiana State University in Technology Management specializing in Quality Systems. He received his MS in Applied Math and Statistics from the Rochester Institute of Technology. He is an ASQ Certified Quality Engineer, Certified Quality Auditor, Six Sigma Black Belt, Six Sigma Master Black Belt, and Certified Quality Manager/Operational Excellence. He also has his CHPQ certification and is a reviewer for the Journal for Healthcare Quality.