Webinar: New Tools to Find & Prioritize Improvement Opportunities
Statistical analysis often helps us avoid the common trap of “fixing what isn't broken”. But how do we find real improvement opportunities and prioritize them? This session will introduce several new tools and concepts (such as VOI, a Benefits Matrix, a Continuous Improvement Discovery Template, and the IPO-FAT Matrix) that can help you work with your teams to find and prioritize opportunities that align to your customer’s journey and improve their experience.
About Matt Hansen
Matt Hansen is Master Black Belt in Lean Six Sigma (LSS) who has led continuous process improvement work for over 25 years. He's designed & led multiple corporate LSS certification programs and founded StatStuff.com (the only free online source for complete LSS training), which is used by many universities and endorsed from leaders at Amazon, Apple, eBay, Bank of America, Honeywell, Wells Fargo, Dell, Intuit, etc. He currently serves as a Principal Data Consultant with NICE, the leading global provider of software solutions for customer interactions.