The Drive Toward Digital Operational Excellence: What is it, and what is the role of the process practitioner 2019-04-22T05:43:36+00:00

Webinar: The Drive Toward Digital Operational Excellence: What is it, and what is the role of the process practitioner

The term Digital Transformation is everywhere but it means something completely different depending on both the organization and the leaders in which you may ask. However, if you examine what the expected outcome is you will universally hear the term “agility”. The ability to gather high fidelity insights on customers, markets, and business performance using data and then be able to act on it quickly is considered a strategic imperative. Speed is relative but certainly the expectation by companies is to move faster than they currently are able.

While it is true that powerful enabling technologies are very real there is also very real challenges in successfully deploying them. The role of the process practitioner has always been one of promoting velocity in business operations and now with the integration of these technologies the notion of Digital Operational Excellence is the logical evolution of augmenting human capital with intelligent automation methods and technology. This is the challenge. In this webinar we will explore the key changes that today’s practitioners need to fully grasp and further develop their respective skills to help their organization achieve its digital goals.

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Lance Gibbs
Lance GibbsDirector of Operational Excellence

About Lance Gibbs

Lance Gibbs is the Founder and Executive Chairman of BP3, a multi-award-winning organization that works with clients to accelerate, innovate, and simplify their business operations. He is a Certified Master Black Belt in Six Sigma and an OCEB-Advanced BPM Expert with twenty-five Gyears of experience helping top companies across many industries manage and transform their internal workings. Lance is also the author of the Amazon #1 Best Seller- “Not My Circus, Not My Monkeys: Why the Path to Transformational Customer Experience Runs Through Employee Experience”.

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